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Can I claim a remittance transfer for a friend

Remittance
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No. You can only claim Remittances intended for you.

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Can I choose the currency to receive the money transfer?

Remittance
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Remittances received through the Lynk app are deposited in Jamaican dollars only.

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How long does it take for the funds to be available in my account?

Remittance
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Once you’ve entered a valid MoneyGram reference, Lynk takes a few minutes to validate and deposit your money in your Lynk wallet.  

If you experience significant delays or issues claiming your MoneyGram Remittance, please contact help@lynk.us

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What is the maximum remittance amount I can collect in my Lynk wallet?

Remittance
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Lynk currently allows a user to claim MoneyGram Remittances up to $100k per day.

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Can I receive money from any remittance provider?

Remittance
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Currently, only remittances sent via MoneyGram and Western Union can be claimed in your Lynk wallet.

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What do I need to collect remittances with Lynk?

Remittance
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To successfully collect remittances using Lynk, ensure you have the following:

1. Active Lucky Lynk (Tier 2) Account: Your account should be a Tier 2 type for enhanced features and limits. For more information about different Lynk account tiers, visit Lynk Account Tiers.
2. Valid Government-Issued ID Registered on Lynk: Make sure you have a government-issued ID, either a Voter’s ID or Driver’s License, that is valid and already registered with your Lynk account.
3. Transaction Identifier: You'll need the specific MoneyGram Reference Number or Western Union Money Transfer Control Number (MTCN) associated with the remittance you are collecting.

These requirements are designed to ensure a secure and efficient process for collecting your remittances through Lynk.

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How do I receive money from abroad in my Lynk wallet?

Remittance
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You can collect remittances sent through MoneyGram and Western Union directly in your Lynk wallet. The sender can visit any MoneyGram or Western Union location to complete a transfer to Jamaica and share the transaction number with you.From your Lynk wallet:

1. Go to your Lynk Home screen and click More
2. Select Remittance and choose either MoneyGram or Western Union
3. Provide the relevant requested information including your Reference number or MTCN
4. Swipe up to collect your remittance funds straight to your Lynk wallet

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What if I signed up for Lynk before the introduction of Tiers?

General
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If you successfully onboarded to Lynk before February 1,2023 you’re a Lucky Lynkie – Tier 2 account holder!

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What information would I need to provide to upgrade to a higher account tier?

Getting Started
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To level up to our Tier 2 account you’ll need to verify your identity with your Driver’s License, Passport, or Voters ID.

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Why should I level up my Lynk Lite account?

General
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It’s free to level up and you’ll get more out of Lynk with a tier 2 account!

In addition to all the great features you currently have with Lynk Lite, you’ll be able to:

·       Cash in and out via Credit or Debit card

·       Cash in and out by linking an NCB bank account

·       Receive bonuses and rewards

·    Increase your daily transaction limit to JM$100,000

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How do I check my Lynk account tier type?

General
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Follow these easy steps to see what account type you have:

1.     Open Lynk on your phone and login

2.     Click “My Profile”

3.     Select “My account”

4.     Then select “Tier and Limits”

5.     Your account type will be displayed.

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How do I sign up for Lynk?

Getting Started
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Signing up for Lynk is easy! Download Lynk on your smartphone and follow these quick steps to get started:

 1.     Verify your phone number

2.     Confirm your personal information (name, birth date etc.)

3.     Complete a quick video selfie and audio recording

4.     Enter your valid Tax Registration Number (TRN)

5.     Create a 6-digit pin you’ll remember

6.     You’re almost done! Time to enter and validate your email address

 All done! You’re now a Lynk Lite account holder.

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What is Lynk Lite?

Getting Started
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You’re our newest Lynkie!

When you sign up for Lynk you’re automatically enrolled in our Lynk Lite. You’ll have access to: 

 ·       Instant transfers to other lynkies

·       Cashless payments at over 5,000+ merchants

·       Convenient bill payments anytime, anywhere

·       Mobile top ups to any local network

·       Easy cash in and out at over 300 NCB iABMs island wide

·       Daily transaction limit of $40,000

·       Jamaica’s first JAM-DEX wallet. Learn more about JAM-DEX HERE

Lynk Lite is our Tier 1 account. You can level up to our Tier 2 account at any time to access more features. Learn more about Lynk Account Tiers.

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What is my ABM Cash In limit?

ABM
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The current weekly transaction limits are:
•  Cash in via iABM - $100,000 daily
•  Cash in via Cards - $50,000 daily
•  Cash in via NCB Bank Account - $100,000

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What is my ABM Cash Out limit?

ABM
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The current weekly transaction limits are:
•  Cash Out via ABM/iABM - $100,000 daily
•  Cash Out to Other Banks via ACH - $100,000 daily

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