For security purposes, Visa may send a one time code to you when using your Lynk virtual card during a transaction. For easy access, the code will be sent as push notification.

Failure can occur when you try to add your virtual card to an online platform for various reasons:

• Incorrect verification code entered

• The verification code expired

In these cases, you should retry adding your card to the platform, entering the code correctly before it expires.

If you still cannot successfully add your card, please reach out to customer support to assist you.

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If you did not take this action, do not share this code with anyone and report it immediately to Lynk customer support at help@lynk.us. We will help you through this process and ensure your account is safe.

For security purposes, Visa may send a one time code to you when adding your Lynk virtual card to an online platform. For easy access, the code will be sent as push notification and email.

For security purposes, Visa may send a one time code to you when using your Lynk virtual card during a transaction. For easy access, the code may be sent as a push notification.

You can pay in stores quickly and securely using NFC (Tap-to-Pay) on supported Android devices.

Here’s how:

1. Tap “Cards” on the Lynk App home screen.

2. Select “Pay”

3. Then hold your phone close to the payment terminal until the payment is completed.

Helpful Tip

You can make Tap-to-Pay purchases even if:

• The Lynk app is not open

• When you don’t have data or WiFi

Simply enable “Lynk as Default Payment App” and turn on “Offline Mode” and in your virtual card settings for faster access at checkout.

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Shopping online is easy with your Lynk Virtual Card. Just use your card details at checkout like you would with any debit or credit card.

Follow these steps:

1. Tap “Cards” on the Lynk App home screen.

2. Then click “Show” on your Virtual Card to view your card details.

3. Enter the card details on the merchant’s website or app to complete your purchase.

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• Scheduled - Your Cash Out transfer request was submitted for processing. 
• Transmitted - Your Cash Out request has been successfully sent to your bank of choice.
• Complete - Your bank of choice has received your transfer, and the money has been successfully added to the account.
• Failed - This can happen for several reasons:
  - Your transfer request was received but couldn't be sent to your bank of choice due to technical issues. Please try again later. If the issue persist please reach out to our Customer service centre
  - Your transfer request was declined by the recipient bank because of issues with the transaction details you provided. Please review and reconfirm the details and try again.

If you are having trouble signing in, then you need to ensure the following things:

• Ensure you are connected to the internet
• Ensure that you are not using a Virtual Private Network (VPN)

If you are still have issues signing in then there may be a technical issue that will resolve soon. Try again in a couple of minutes.

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Blocking your virtual card temporarily disables it from making any e-commerce or NFC payments, ensuring all pending and future transactions are declined.

You can block your virtual card by doing the following:

1. Go to the "cards" menu in the Lynk homescreen

2. Toggle on the block card option

3. You may also block your card via the Virtual Card settings

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In your Lynk Virtual Card settings, tap the “Cancel Card” button and follow the prompts to complete the process.

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You may want to replace your Virtual Card for various reasons, including security concerns or personal ones. To replace your Lynk Virtual Card, first you have to cancel your current card and activate a new card. To activate a new Lynk Virtual Card, tap on the “cards” menu from the Lynk homescreen. This will launch the new card activation process if you do not have an active card. Follow the onscreen prompts to complete the process.

You can obtain a Lynk Virtual Card by first making sure your tier is upgraded to Lucky Lynk (tier 2), which will enable the “Cards” menu. Once you enter the cards menu, follow the onscreen prompts to activate your Lynk Virtual Card.

The Lynk Virtual Card is stored in the Lynk Wallet and is backed by a users’ Lynk Balance. The card allows a user to shop online and in-person (via Near Field Communication on Android devices) anywhere there is a contactless POS that accepts VISA Payments. The Lynk Virtual Card is cobranded Lynk + VISA.

When you deactivate a virtual card access token for a given merchant, you permanently remove that merchant's ability to process payments you make with your virtual card. If you have active subscriptions with a merchant who's token you permanently remove, payments will be interrupted.