We want you to have the best lynk-sperience possible. If you encounter an error, please lynk us at help@lynk.us and our team will aim to provide a solution within 24 hours.

Don’t worry! Just send the details of your request to help@lynk.us and our customer support team will walkthrough a few quick steps to regain access. You’ll be able to Cash In or Cash Out again with ease.

Currently, our Lynkies can only Cash In at NCB iABMs located island wide.

Ready to Cash Out? You can Cash Out at any of NCB’s 300 ABMs Island wide.

You can Cash In at any NCB iABM near you and Top-up your phone credit in the Lynk App following these easy steps:  
1.  Open the Lynk app on your phone
2.  Tap “More” and select “Top-up”
3.  Enter the phone number you want to Top-up
4.  Select the amount from the options provided and submit.

Remember, there’s no hidden fees when you Top-up with Lynk.

Ready to Cash Out? Follow these easy steps:
‍Step 1: Open Lynk on your phone, select “Cash Out” and then ABM. This will open the camera in your Lynk app.
‍Step 2: Choose Cardless Cash option on NCB’s ABM screen and select “Lynk”.
‍Step 3: Then select “Cash Out”.
Step 4: Using your Lynk App, scan the QR Code that appears on the ABM screen. To keep your account safe while you Cash Out through our ABM feature, the machine will time-out after 60 seconds of inactivity.
Step 5: To pair the iABM with your Lynk wallet, a security code will appear on the iABM screen and your phone. To continue, confirm the numbers match on both devices.
Step 6: You’re now connected to the iABM! Go ahead and enter the amount you want to Cash Out.
Step 7: Follow the machine’s regular instructions to complete your Cash Out. Yes, it’s that easy!

Want to add money through an iABM? Follow these easy steps:
‍Step 1: Open Lynk on your phone, select “Cash In” and then iABM. This will open the camera in your Lynk app.
‍Step 2: Choose Cardless Cash option on NCB’s iABM screen and select “Lynk”.
‍Step 3: Then select “Cash In”.
Step 4: Using your Lynk App, scan the QR Code that appears on the iABM screen. To keep your account safe while you Cash In through our ABM feature, the machine will time-out after 60 seconds of inactivity.
Step 5: To pair the iABM with your Lynk wallet, a security code will appear on the iABM screen and your phone. To continue, confirm the numbers match on both devices.
Step 6: You’re now connected to the iABM!
Step 7: Insert your cash into the deposit slot on the iABM, select “Continue” and collect your receipt. Yes, it’s that easy!

For Lynk Lite account holders the limit is:

• ABM Cash In – $40,000 daily

For Lucky Lynk account holders the limits are as follows:
• Cash in via Cards is $50,000 daily
• Cash in via Bank Account - $100,00 daily
• ABM Cash In – $100,000 daily

For Lynk Lite users the daily transaction limit is $40,000.

Luck Lynk account holders have a daily transaction limit of $100,000.

Unfortunately you can't complete a transaction of that nature at this time.

When you hit your daily transaction limit you get an error message letting you know. You will still be able to receive money or cash in and out as you please, but until the daily limit resets you wont be able to send to others.

It is just like your wallet, only digital.

It is a smartphone application which allows users to store and use currency. Everything in the palm of your hands – your money, your cards, regular day-to-day transactions, all done via the Lynk app on your smartphone. A cash free life at your fingertips.

You can cash-in to fund your digital wallet by transferring money from your bank account, a credit or debit card. There are also cash-out options to your bank account should you need physical cash. And better yet, there are very few fees! (read more about that here)

You can use your wallet to transfer money to other accounts or pay for your purchases and even make account transfers via NCB iABMs too.

*Note that a digital wallet is not a savings account, so you will not earn interest on your balance.

Yes.

There are no charges for JAM-DEX transactions.

JAM-DEX (JamaicaDigital Exchange) is not a cryptocurrency as it is issued and regulated by the BoJ, whereas cryptocurrency is privately issued and not backed or regulated by a central authority such as a central bank.